This resources section is a one-stop destination for information on many of the tips, trainings, suggestions and recommendations to improve your business communications skills.
Whether you are a native English speaker looking to improve your executive communication skills or you are a non-native English speaker looking to improve your business English, the information in this section is designed to help you.
If you don’t see what you are looking for you can always contact us and let us know what you need.
Take Charge of Your Communication:
What Do You Do When Series for High-Performance Business Executives
Effective business communication depends on having productive relationships with employees, colleagues, and clients. Easy to say, harder to do! Because building healthy relationships requires skill — and self-awareness. This "What Do You Do When" series (download them all) will help you focus on the key issues most executives struggle with:
What Do You Do When Your Boss Says Your Writing is Appalling?
No one likes to hear from their boss that their work isn't measuring up, but it happens. If you are finding that your business writing is getting negative comments from your boss, what are some things you can do to improve?
What Do You Do When You Want to Be Persuasive?
Wishing you could influence people far better and far more often than you do? The key is to learn how to be persuasive. This tip explains how to change your business communication so you can start being more persuasive today.
What Do You Do When Your Presentation Flops?
Not only is the fear of public speaking a common thing, even with some of the most experienced business people, but perhaps the second most common fear is having a presentation flop. You've worked hard on it, but something didn't go well and your spectacular presentation was anything but. Here are the immediate few things you need to do after that presentation. These tips work for B2B and B2C companies as well as any presentation given around the world, in-person or over video conferencing.
What Do You Do When There’s a Communication Breakdown with a Client?
Managing clients at the best of times can be challenging. Everyone knows that somewhere along the line there is going to be a miscommunication with the client. It could be their fault. It could be your fault. It could be no one's fault, but you still have to deal with it. Here is how.
What Do You Do When a Co-Worker Bugs You?
We have all had (or have) that coworker that really bugs us. You know you have to get along with them, but you'd really rather they worked somewhere else. Perhaps a different company! All through your professional life, you will have to work with people you don't really like. Learn to use effective business communication skills to make that relationship cordial and one that doesn't eat you up.
What Do You Do When You Need to Control Your Email Tone?
Email is a funny thing, sometimes the joke via email doesn't land well. Sometimes your message comes across too harsh. Other times, when you really are annoyed or angry at someone and have to draft an email, you find it hard to get control of your emotions. Here are a few tips on how to watch your (negative) tone when you are writing business emails.
What Do You Do When You’re Not Good at Business Small Talk?
Some people may not like it - preferring to get right to business. Other people don't know what to say. Either way, business small talk is needed and is a very normal way to break the ice and keep the wheels of communication turning. Best you learn the skill, it will help you your whole professional life.
What Do You Do When You’re a Business Professional Whose English Language Skills Are Misunderstood?
Business executives for whom English is not their first language may find that their native English-speaking team misunderstands their communication more often than not. It can be very frustrating for both sides of the conversation. This is a common problem and only going to become more common as the business world continues to be more global. Learn how to handle this situation.
What Do You Do When You’re A Chronic Procrastinator in Business?
Maybe you should watch this video tomorrow. Just kidding! Does procrastination get the better of you in your working life? It happens to almost all of us, particularly when you are dealing with large and uncertain matters as an executive. Learn a few practical ideas on how to beat procrastination once and for all.
What Do You Do When You Think Your Remote Employee is Goofing off?
With more and more companies shifting to remote work, employee productivity may decrease. The natural thing to think when this happens is that the employee must not be doing their work. However, this is often not the case. Learn tips on how to address this situation in a positive way to discover the reason behind the behaviour change.
COMMUNICATIONS COACHING FOR EXECUTIVES
Dr. Sandra Folk coaches executives and senior personnel to ensure they master the art and the skill of communicating with clarity and confidence. She guides them with a customized course of action to successfully achieve their written and oral presentation goals.
“Sandra is a great coach. She has helped to make my communication more powerful, effective, and focused on my audience. Her weekly feedback was always presented in a positive way which helped motivate me to improve. I would definitely recommend her to other business professionals looking to enhance their communication skills.”
“The Language Lab allowed me to develop my writing skills for the meeting minute writing I do as part of my work. The time spent completing [the program] was little in comparison to the knowledge and skills I gained. The extra hints provided by the Lab to assist you with your writing were extremely valuable.”
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