“Sandra’s course give me the confidence to speak English in a business setting. Before her course, I was a little bit shy. As an example, frequently I was not sure how to break the ice on a business call with an executive so that we could move forward with my project ideas, so I wouldn’t bring up my ideas.
Now, I have the confidence and technique to participate in those calls. I spend more time thinking about the idea I want to present rather than what to say or how to say it. My career and work-life is improving dramatically thanks to the business English skills Sandra taught me.”

“Within the 10 sessions of working with Sandra, my business English skills improved dramatically. I was able to confidently present on video calls, write business emails and handle phone calls and in-person conversations effectively. It was not only me who noticed an improvement but for example, with customer complaints, I was able to communicate very well with the customers so that they understood I empathized with their situation and was able to solve it for them.
My native language is French and prior to coming to Canada, I did not have a lot of experience communicating in English daily for business purposes. ”

“I am an English-speaking Canadian. I was born and raised in Canada. I didn’t realize how much help I needed with my oral communication skills until I was looking for a new job at the executive level. I had risen through the ranks for decades at a large company and my skills and good reputation were well-known there. When it was time to communicate my value outside of the company, I was too focused on our nomenclature, specific company processes, and frankly, I was too long-winded to effectively convey my expertise to those looking to hire someone at my level.
Sandra helped me to clearly articulate my business value in a succinct and effective way that could be understood by those in different industries than mine. As a result, I accepted an executive-level position at a national organization within 10 weeks of working with Sandra.”

“My written business communication is very polished, to the point, and clear as a result of working with Sandra. Prior to our work together I constantly experienced that people would either not answer my emails or respond with several questions. I couldn’t understand why they didn’t understand what I was communicating. Sandra helped me refine my English business writing so I was clear and concise the first time.
I was born in Mexico and am fluent in Spanish. I understand English, French Portuguese and Italian. I work in a manufacturing company in the USA and speak and write English each day to my clients, colleagues and bosses who are located across the country. I am part of a high-potential program at work and my company invested in me to take Sandra’s course.”

“The result of working with Sandra? I am very effective and efficient in my role as a francophone leader working with English-speaking Canadians. I am able to answer business emails in English right away with the right, the right expressions and my responses are clearly understood by my English-speaking colleagues.
Previously to Sandra’s training, I would spend the better part of 30 minutes writing and rewriting my response to emails because I didn’t have the vocabulary or impactful phrases to convey what I meant.”

“Having completed the CBRE Online Communications course, I improved my business writing skills. I learned more about being concise and writing with precision. The Grammar Checkup exercises were very helpful. I especially learned how to use the active voice more efficiently, in my business writing.

Since I tend to be wordy and write long sentences, the short email writing assignments helped me become more succinct. They also taught me the value of using short sentences to create impact.”

“Process has been great!
Was a reset for me. It made me think about what it is I want to say and not just writing without thinking. Also made me think about being clear and concise- developing your message with clarity. Scenarios are real so applicable. The multiple choice assignments served as a reset also.”

“The Language Lab has provided me with the necessary skills that have helped me improve my writing. I am now much more confident when writing business correspondence, and I owe it all to my great instructor, Sandra Folk. Her method of training was both creative, and challenging. I would not hesitate in recommending the Language Lab to anyone hoping to make self-improvement.”

“Sandra reduced the amount of time that I spend editing my account managers’ work from one day to 11/2 hours. My employees have shown an 80% improvement in their writing within the past 6-8 months. What is most significant is that she was quickly able to understand the complexities and workings of this unique business and to appreciate how important it is for our employees to be able to write effectively in a thorough and impartial manner.”

“While not a terrible writer, it was identified that my writing skills were holding me back from career advancement. Simple email communications and reports included basic errors and lacked clarity. Through one-on-one coaching sessions, Sandra was able to quickly identify exactly what was required to advance my skills. I now have I have a set of strategies for writing and clear goals when reviewing my work, which have helped tremendously. ”

“Sandra is a great coach. She has helped to make my communication more powerful, effective, and focused on my audience. Her weekly feedback was always presented in a positive way which helped motivate me to improve. I would definitely recommend her to other business professionals looking to enhance their communication skills.”

“I found my writing improved and I received some really positive comments from my former boss. I always pay attention to your blogs/posts and have tried to use some of the tips gained, in my day-to-day communications, if I could be mindful about them. I found they are very helpful. I am still learning and trying to improve my communication skills on a regular basis... Thank you very much!”

“As a native French speaker moving to Toronto for my job, I had trouble expressing myself clearly in my emails and in my other written documents. My private lessons with Dr. Sandra Folk not only helped me improve my grammar and syntax, it helped me to structure my thoughts and target my writing to reach my audience. In only a few months, I was able to transition from being barely able to write a correct sentence to being able to write persuasively.”

“The Language Lab allowed me to develop my writing skills for the meeting minute writing I do as part of my work. The time spent completing [the program] was little in comparison to the knowledge and skills I gained. The extra hints provided by the Lab to assist you with your writing were extremely valuable.”